Please check the Help tab above to see if your question is answered there.  We alsohave a series of videos: "Buying Guide", "Downloading to MP3 player", "Downloading to your iPod" and "Burning to CD" which may cover your problem.

If you require further assistance please browse our Knowledgebase where many more questions have been anwered or request a support ticket directly via our Support Centre :-

http://audiobooksupport.helpserve.com/